Custom and personalised orders
If you want a personalized picture added to your order, please send it to us in a private message and include your order number. We receive a lot of orders without a picture and a lot of pictures without order numbers, unfortunately this delays our production time.
How long does it take to create my order?
All of our regular orders have a turn around of 7-14 days. Depending on the product we may have a different turn around, we process some products quicker specially those that are set for you to create your own visual. If you require rush service please let us know!
How long does shipping take?
Shipping varies based on your location. In US and Canada our shipping times are 4-6 days, however, due to Covid all shipping carriers are experiencing delays. You will be notified as soon as your order leaves our facility!
Do you you ship to UK? If so, how long does it take for me to receive my order?
We are currently not offering shipping to UK, our previously shipped orders to UK are taking about 3 weeks to arrive, please note that because your item is being shipped from North America it may be subjected to import fees imposed by HMRC, those are not our responsibility and are charged based on the UK import policies.
What is the ideal resolution for my photo?
750x750 on the small plaque, 1000x1000 on the medium one and 1200x1200 on the large plaque. While a lowe resolution will still print the closer you are to the ideal resolution the better the outcome of the picture.
I have not received my package...
Please review your order to ensure the shipping address you provided is accurate and check the tracking information provided to find out where your package is. From time to time packages get returned to us, when that happens they will be sent to NY and after a customs inspection they will make their way back to us, if there is an error on the shipping address and we were not advised before sending the package we may have to charge you to re-ship the package.
What color are the letters going to be on my plaque?
All the printing will be filled in white, including the heart on the plaque, unless requested otherwise.